Privacy Policy

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Letham Quality Services Ltd is committed to protecting your privacy and handling personal information responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Letham Quality Services Ltd is the Data Controller responsible for the personal information collected through this website and during the provision of our services.

We provide consultancy, auditing, inspection, training and management system support services.

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact:

Letham Quality Services Ltd

Email: privacy@lethamquality.co.uk

Telephone: +44 (0)7909 862349

Information We Collect

We may collect and process information including:

• Name
• Company name
• Email address
• Telephone number
• Business location

Information submitted through website contact forms

Information submitted through online assessments and questionnaires

Information provided during enquiries, audits, training or consultancy engagements

We may also collect limited technical information such as IP addresses, browser types and website usage information through cookies and analytics tools.

How We Use Your Information

We use personal information to:

• Respond to enquiries
• Provide requested services
• Prepare quotations and proposals
• Deliver consultancy, auditing and training services
• Manage client relationships
• Improve our website and services
• Maintain business records
• Comply with legal and regulatory obligations

We will only process personal information where there is a lawful basis to do so under UK GDPR 2018.

Our Lawful Basis for Processing

Depending on the circumstances, we may process personal information on the basis of:

• Consent
• Contractual necessity
• Legitimate interests
• Legal obligations

Where processing is based on consent, you may withdraw your consent at any time.

Information Submitted Through Online Forms

Information submitted through website forms, contact forms, assessments or questionnaires is used solely for the purpose of understanding your enquiry, responding to requests and identifying how Letham Quality Services may be able to support your organisation.

Submission of information does not create any obligation to purchase services from Letham Quality Services Ltd.

We do not sell personal information or share it with third parties for marketing purposes.

Third-Party Service Providers

We use trusted third-party service providers to support our business operations, including website hosting, email communications, cloud storage and online forms.

These providers may process personal information on our behalf and are responsible for maintaining appropriate security measures in accordance with applicable data protection legislation.

Sharing Your Information

We do not sell, rent or trade personal information.

Information may only be shared:

Where necessary to deliver requested services

To comply with legal obligations

With trusted suppliers supporting our business operations

Any organisation processing information on our behalf is expected to maintain appropriate confidentiality and security controls.

International Data Transfers

Letham Quality Services Ltd uses reputable third-party service providers to support business operations, including website hosting, email communications, cloud storage and online forms.

Some of these providers may process or store personal information outside the United Kingdom.

Where this occurs, we rely on the security, privacy and data protection measures implemented by those providers to help protect personal information in accordance with applicable data protection legislation.

Further information regarding the handling of personal information can be obtained directly from the relevant service provider's privacy documentation.

Data Retention

We will only retain personal information for as long as necessary to:

Fulfil the purpose for which it was collected

Comply with legal, contractual or regulatory obligations

Maintain necessary business records

Satisfy legitimate business requirements

Information that is no longer required will be securely deleted or destroyed.

Your Rights

Under UK GDPR and the Data Protection Act 2018, you have the right to:

Request access to your personal information

Request correction of inaccurate information

Request erasure of personal information where applicable

Restrict or object to certain processing activities

Withdraw consent where applicable

If you are unhappy with how your personal information is handled, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

For further information, please visit: www.ico.org.uk

Data Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, loss or disclosure.

Whilst every effort is made to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Website Analytics

We may use analytics services to help understand how visitors use our website. Information collected may include pages visited, time spent on the website and general usage statistics.

This information is used solely to improve website performance, content and user experience.

Cookies

Our website may use cookies and similar technologies to improve functionality, enhance user experience and analyse website performance.

You can manage or disable cookies through your browser settings.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, business practices or website functionality.

Any updates will be published on this page.

Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact:

Letham Quality Services Ltd

 📧 privacy@lethamquality.co.uk

 📞 +44 (0)7909 862349